Refund policy

We want you to love your Breathify order. If something isn't right, here's exactly how our returns and refunds work.

1. Return Window

You may request a return or exchange within 7 days of delivery. After 7 days, we're unable to offer a refund or exchange.

2. Condition for Returns

Because nasal strips, sleep tape, and dilator refill pads are personal-care and hygiene items, they can only be returned if they are unopened, unused, and in their original sealed packaging. Opened or used hygiene products cannot be returned for hygiene and safety reasons, unless the item is defective or damaged.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and a photo of the item. We will send a free replacement or issue a full refund — no need to return the faulty item unless we request it.

4. How to Start a Return

• Email support@breathify.co with your order number and reason for return
• Our team will confirm eligibility and share return instructions within 1-2 business days
• Pack the item securely in its original packaging

5. Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 5-7 business days. Refunds for Cash on Delivery orders are issued via bank transfer or JazzCash/Easypaisa; refunds for online payments are credited back to the original payment method.

6. Non-Returnable Items

• Opened or used nasal strips, sleep tape, or refill pads (unless defective)
• Items purchased on final sale/clearance
• Gift cards

7. Exchanges

Need a different size or product? The fastest way is to request a return for the original item and place a new order. Contact support@breathify.co and we'll help you sort it out.

8. Cash on Delivery (COD) Cancellations

COD orders can be cancelled free of charge any time before the order is dispatched. Once an order has shipped, standard return conditions above apply.